Privacy policy

Privacy Policy

This Privacy Policy describes how topshelftee.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. Here's how we collect this data:

  1. Device information:

    • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify and Printful.

  2. Order information:

    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
    • Purpose of collection: to provide products or services to you, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen orders for risk or fraud, and share information/advertising per your preferences.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify and Printful.

  3. Customer support information:

    • Whenever you contact us for support, we collect the necessary information to help you out.

  4. Group Chatting with Customers:

    • In addition to other communication methods, we may start group chats with customer groups for updates, queries, or promotions. We collect chat data (messages, time/date, username, and other interaction data). The chat data is used for support, feedback, and service enhancement. Chat contents aren't shared for marketing, but third-party service providers may access it for functionality. We prioritize chat security but remind users that internet communication isn't entirely secure.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: [link to Google's privacy policy]. You can also opt-out of Google Analytics here: [link to Google Analytics opt-out].

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit certain websites. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (like login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at topshelfteevip@gmail.com